Workforce Connect Dashboard

Overview

The MassHire Department of Career Services (MassHire) came to us for a design consulting service on a new initiative that would allow jobseekers to access all the state workforce services in one place. A development team had being hired to build the digital tool, but the MassHire management team needed help to draft design requirements, and provide design guidance to the vendor team to ensure the final product will meet the users needs and be easy to use.

Background

Most of the state's career and unemployment services already had its own system, and these systems were built in silos. For example, in order for an unemployment to be qualified for their benefits, they were required to look.

The business goals and success metrics

For Job Seekers:

• Single sign-on and one-time entry of common registration information across several agencies
• Secure management of user login information
• One user ID and password used in all systems under the Workforce Connect umbrella
• Easy reset for passwords if misplaced or forgotten
• Personalized dashboard providing pertinent information provided by partner agencies on UI claims status, labor market information, a calendar of scheduled events or meetings, etc.
• Fast retrieval of information
• Self-scheduling for the MassHire Career Center Seminar, job fairs, and other offerings at MassHire Careers Center or other agencies
• Immediate access to job opportunities based on information provided at registration; personalized for the job seeker

For Staff:

• A staff dashboard to manage referral of shared customers across partners and provide co-case management functions for efficient and coordinated services
• Reduction in staff time scheduling customers and responding to basic inquires
• Broadcast abilities to send messages to all or to targeted groups
• Continued communication mechanism between agencies and counselors working with an individual
• Ability to identify “shared” customers
• Centralized capturing of data that will allow for easier sharing and management of data elements associated with registration and reporting Track activities and case management services provided to customers

My Roles

...

• UX Design
• UI Design
• Service Design